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Focus on... The Support service
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Having a support service is a necessity for software companies. But at SMS-Timing B&MI, we believe that organizing a 24/7 and proactive support service is the least we can do at for our customers.
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24/7 support: the assurance of comfortable software use
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With computers, anything can happen at any time. That’s why we offer a full 24/7 support service to our customers. Whether it’s a Sunday afternoon or a Friday night, in Europe or in Asia, our customers can reach us directly by phone. There will always be a technician to pick up the phone.
Most of the time, customers call for non-software related problems. Because we also are computer specialists, we solve most of the hardware problems that they face such as computer blocked, printer problem or viruses. Small or non-urgent questions can be asked by email or phone during office hours. We also have a FAQ on our website with the most common questions our customers ask us.
Thanks to the internet, we can show them live on their screen what we do for them and explain them in the meanwhile over the phone.
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Always the best software version
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We keep developing and improving our software suite. As soon as a new version is available, our customers get an update. Sometimes it means a small bug fixed, sometimes it’s an added feature asked by a customer. Everyone benefits from this and can enjoy it.
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A pro-active service
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Computers get damaged by temperature, dust, electrical variations, etc. That’s why we also do a lot of maintenance such as backups to prevent a loss of data. When it’s needed, we don’t hesitate to proceed to database repair. This gives a secure feeling to our customers.
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A commercial assistance
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We love to share our 15 years of worldwide experience with our customers. Good ideas are coming from everywhere. That’s why we also assist customers in the commercial and marketing fields. We like to motivate customers so that they can use the system as much as possible to improve their business.
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A problem = a solution
A question = an answer
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